Start with the situation of use
Someone may read specialist information on a phone, between tasks or over a slow connection. The same term can mean different things in different institutions. Before translating, describe specific situations: who is asking, what they need to understand and what should happen after the answer. A French localisation can provide a shared language foundation for several settings, but does not guarantee equivalent usability.
Test understanding, not just translation accuracy
Prepare a small set of typical tasks and ask participants to explain the response in their own words. Look for unclear terminology, tone, answer length and moments when someone needs a human. For AI responses, also check whether meaning is preserved when a question is rephrased. Specialist review and user testing address different questions; a useful pilot needs both.
Each language version needs ongoing care
Maintain an agreed terminology list, reviewed sources and a change log. When content changes, check that every language version reflects it. In Meta Digital’s proposed approach, a local partner contributes professional and user context. UNESCO emphasises a human-centred approach to AI in education. Our practical interpretation is simple: each language version needs a defined audience, a responsible owner and reviewed content.
Sources and further reading
Meta Digital editorial team · 23 October 2026
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